In my last blog I mentioned how it’s as easy to take a flogging in the American marketplace as a Mexican plazuela. In few areas of American life is this more evident than in your relationship with your mobile carrier.
Will the phone you buy today be appropriate for expat life? Will your two-year contract be what you want when internet options (especially Whats App) are what expats use?
I learned the dangers domestically. At one point last year I was paying Verizon over $80 a month to suspend my account while I was in Green Bank, West Virginia, which isn’t in their service area.
What I got in return for that $80 a month was my phone message being replaced with their disconnect message while they continued to bill me as if we’d never even had the conversation.
I have been repeatedly been given estimates of what my bill would be based on past usage (which is practically zero while I’m in Mexico), then charged double those estimates.
I came back to Denver to discover that my service contract was mysteriously extended for six months without my knowledge, which required an hour long in-person intervention in Denver to resolve. That was in Year One in my expat journey.
This blog promotes the premise that you can live a more interesting, fulfilling life in two countries for less than living in the U.S alone.
When you live part-time in Mexico, you find out that nobody here pays these outrageous costs. They all use the internet (WhatsApp is the most popular) for their international phone calls and texting, and so can you. You can use it for your domestic calls when you are in the U.S. too. I know. I do.
What I used to view as a research hassle; delving through technical information and forums, I now energetically embrace as an opportunity to divorce myself (and maybe you), from telecommunications racketeering forever.
Figuring out how to manage cell phone communications at a reasonable cost is part of figuring out how to have the best of both worlds.
Living abroad gets you used to exploring the options. The world becomes alive with opportunities.
You become part of the international community. It feels a little like being a hacker.
It can be confusing and complicated so now is the time to take the first bite of the elephant, when you can still go into a carriers office and demand answers.
Doing things differently from the rest of the world took 10 years off me.
The links below should give you starter ideas of how to rid yourself of both the excessive cost of your phone bill and the accompanying indignation of being bent over every month to pay it, which is almost as bad. Do I sound angry? Good, because that anger might sustain me when everything doesn't work perfectly.
As my first step, being tied to an American monthly phone contract when I live in Mexico a big part of the year was clearly not an option. When I had a contract, each time I left, I'd have to go in and change the plan back to the domestic-only plan.
Since I still keep a presence in the U.S and have had the same phone number through my marriage, divorce, move to Denver, and 20 years of other escapades, I wanted to keep my U.S number so someone can warn me if they're ever contacted by the F.B.I. about my whereabouts.
At first, I ported my number from Verizon to Google Voice ($20). Ultimately this was not necessary as I eventually ended up with internet based phone service through Magic Jack and could have ported my number directly there. At the time however, I just wanted out.
Google Voice is not a phone carrier so to make unlimited internet calls without a regular carrier, you can also subscribe to Skype Premium, which allows you to make unlimited calls for $60 signup fee.
Recently, I also began to use Zoom for international video calling. It's less glitchy than Skype but I get a lot of push-back from friends who have gotten used to Skype.
If you are thinking about moving abroad, your next smart phone should be unlocked. You can unlock your phone in Mexico but it's a little bit of a hassle unless your Spanish is good and you know your way around enough to find a reputable place.
If you want to unlock your current phone, do it in the U.S. By unlocking your phone, you will be able to move between carriers.
For several years, unlocking you phone was illegal (I wonder who was behind that?), but in 2015, President Obama signed the Unlocking Consumer Choice and Wireless Competition Act into law, finally making it legal once more to unlock your phone. It is once again legal as long as your two-year contract is up.
The carriers must either unlock the device themselves, give you instructions or facilitate the process through your phone’s manufacturer. Although most carriers won’t automatically unlock your device once you’re eligible, the FCC says the participating providers are to alert you when your device is eligible for unlocking. They also cannot charge you for it!
Not only does it free your phone up for a new carrier, it makes it possible to do the things you need to do not to get gouged when traveling internationally. Your phone is more valuable should you sell it as well, as the purchaser won't be locked into your carrier.
Once in Mexico, with an unlocked phone you can replace the U.S. chip with a SIM card from a local carrier like Telcel or Movistar which allows you to use the phone in Mexico once you decide on a local plan.
Not all phones take SIM cards, so if you are planning travel or expat life in a year or two, think ahead when you are choosing what type of phone to buy. You will want one that uses GSM technology.
Conventional phone service in Mexico is inexpensive. Mexico passed a number of laws in the last few years drastically lowering the cost of Mexican consumers. Have I mentioned that lobbying is illegal in Mexico?
Going back to internet-based telephone services and apps, WhatsApp is the commonly favored app for free texting here. Others are GroupMe and IMessage although I have not tried them yet.
The one I am most anxious to try and just downloaded is We Chat, recommended to me by my European Spanish practice partner and a former executive with Spain's largest telecom company. I'll let you know.
Some of my expat friends in Mexico choose to go with with Vonage North America, a popular carrier with unlimited calling plans at a reasonable cost. Like Skype, Vonage calls require internet as well as their equipment, an adapter which you can take wherever you go. These are options I will look at when I decide to live here full-time.
Like most temporary visitors to Mexico, while exploring the expat option I never made or took calls on my smart phone...too scary. I'd heard too many stories of $500 phone bills upon return to the U.S.
The best thing to do for many people while they are initially visiting short-term is to keep their cell phone in airplane mode to guard against accidental, astronomical roaming charges and use internet-based services to call and text friends until a more long-term solution is chosen.
During my first "tour," for those times when I needed to call someone in Mexico and no internet was available, I bought a cheap Telcel phone and purchased minutes at the OXXO convenience store or pharmacy for 200-300 pesos ($12-$15) every month or two.
And you know what? I love that cheap little phone. It's tiny and can be carried in a pocket when I don't want to carry my expensive smart phone, which would be very expensive and a hassle to replace in Mexico.
Whenever I return to the U.S, a friend in Mexico keeps the number active on the Telcel phone by depositing 100 pesos every few months for me.
The number on the Telcel phone remains my Mexican phone number to this day. I could transfer the number to my smart phone if I only wanted to use just one phone, but I like that little phone. It's saved the day a few times.
So far, things are pretty smooth. I can make and receive calls on my smart phone over Magic Jack or WhatsApp when I have internet.
I can make unlimited calls to the U.S. and Mexico when I don't have internet on a regular carrier with the new AT&T plan just made available in Mexico.
The plan lets you make unlimited calls to the U.S., Canada or Mexico. I do have to use the country code though, 001 when dialing the U.S. The plan gives you a 1 gig of data too. for 200 (about ten dollars) pesos a month, no contract!
The only gap in service is that I can't receive calls from the U.S. without internet, since the AT&T plan is unlimited calling out only.
This system gives me everything I need to make and receive unlimited calls and texts between two countries from both directions, and more than enough data for my needs for about $22 a month.
I pre-payed several months of the AT&T plan before going back to Denver. It worked great for making calls, although sometimes people are confused by the incoming Mexican number. You need to warn them and assure them it's okay to answer the phone.
The call quality is not much different with the AT&T carrier calls than they are with Magic Jack or other internet calls. But it's nice to know I can make calls when I don't have internet and nice to have data again too.
Below are a few of the recent articles about the myriad of ways you are hosed every month by the big four carriers, including AT&T.
I will update them continually as I am sure the gouging will continue and new articles will be written by writers who seem as pissed off as I am.
“The Cellphone Data Scam” - by CNN Money
“Your Wireless Company Is Gouging You and We Have the Numbers to Prove It” by Digital Trends
Information to introduce you to alternatives
How to Make Google Voice Play Nice with Skype - To help you understand a bit more about the Google Voice and Skype apps by Life Hackers
How I Spend $20 a Month for Unlimited Text, Data and International Calls - After reading this article, I will definitely be checking out Mexican carrier Movistar, although anyone can get something out of this article.
What’s the difference between CDMA and GSM technology? - Article by eBay on how to choose a phone for international travel.
Related Link: Coming to Mexico as a couple in love...you and your laptop. Ventanas Mexico
Next up: Do I have to pay income taxes in Mexico?
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Hi, I'm Kerry Baker and a partner with Ventanas Mexico which provides insight and resources to people considering expat life in Mexico, whether full or part-time.
My book the "Interactive Guide to Learning Spanish Free Online," a curation of the best Spanish language tools and features on the web, with lesson plans, will introduce you via interactive links to the best fee Spanish language tools on the web.
These are excellent resources you'd never find on a Google search. You can use the book's lesson plans or create a new plan every day from the tools in the book, like I do. Study anywhere with your laptop, e-reader or tablet, like the Amazon Fire.
My second book, "If Only I Had a Place," is the aspiring expat's guide to renting in Mexico. The book will keep you out of trouble (renting in Mexico IS different) and will give you the cultural secrets to get the most bang out of your rental buck. Its listing of rental concierges are the people to call to preview your prospective apartment or house before you sign on.